Shipping & Return Policy

Shipping Policy

Orders made in the United Kingdom will typically take around 2-5 working days and shipping will be free. For International orders typically take around 5-10 working days and shipping fees may apply.  If the date from when the order was placed has passed the estimated waiting time please contact info.help@udeenawaan.com for assistance.

Return & Refund Policy

Item's must still be in the original packaging with the tag still attached to the item with no stains, marks, cuts/rips or scuffs. Undergarments are automatically non-refundable for hygiene purposes. For UK orders, you will be provided with a free shipping return label. international orders shipping/delivery will be included in the refund (if the refund is applicable). Furthermore,  you will have to provide payment for your own shipment of the product. The refund window being 14 days from the point of receiving the product, after 14 days the product will not be eligible for a return for ANY region.

To be eligible for a return, your item must be in the same condition that you received it, clean, unstained and undamaged, with tags, and in its original packaging or if you receive the wrong items or if your items arrive damaged. You’ll also need the receipt or proof of purchase i.e. order number. 
To start a return, you can contact us at info.help@udeenawaan.com.

If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info.help@udeenawaan.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

If for any reason the items arrives damaged, you will need to provide images of the damaged item so make sure you keep them on file and a replacement or a refund will be offered after inspection of the item as soon as the item(s) are returned to us.