Refund policy

Return & Refund Policy

Item's must still be in the original packaging with the tag still attached to the item with no stains, marks, cuts/rips or scuffs. Undergarments are automatically non-refundable for hygiene purposes. Shipping/delivery will be included in the refund (if the refund is applicable). furthermore,  you will have to provide payment for your own shipment of the product as well as the refund window being 14 days from the point of receiving the product, after 14 days the product will not be eligible for a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase i.e. order number. 

To start a return, you can contact us at info.help@udeenawaan.com.

If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info.help@udeenawaan.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.